Privacy Policy
Last updated: 17 July 2026.
Brightline Travels uses the personal details you choose to provide to discuss booking or careers enquiries, check requirements and contact you about the enquiry. This may include your name, telephone number, email address, journey details, accessibility needs, work history and licence information.
The forms on this website prepare a WhatsApp message. The website does not save the completed form or upload documents. When you continue to WhatsApp, WhatsApp handles the message under its own privacy terms.
Only provide information needed for your enquiry. Do not enter payment-card details, passwords, medical records or identity-document numbers into the forms. You may ask about your information or request a correction by calling or messaging us.
Terms and Conditions
Website information is provided as a general guide. Services, routes, vehicle types and journey times are subject to licensing requirements, suitable staff and vehicle availability, and final confirmation.
- Customers must provide accurate passenger, pickup, destination, timing, luggage and accessibility information.
- Guide prices are not final quotations.
- Website availability does not guarantee that a particular vehicle or journey is available.
- Do not rely on an unconfirmed request when making time-critical travel plans.
Booking Terms
Submitting a website or WhatsApp request does not confirm a journey.
A booking is confirmed only when Brightline Travels has checked the full journey, vehicle and driver availability, passenger needs and price, then clearly confirms the booking to you.
Please state return travel, waiting time, intermediate stops, child seating, wheelchair or mobility needs, Passenger Assistant requirements, luggage, flight details and other important information before confirmation.
Cancellation Policy
Cancellation arrangements can depend on the journey and will be explained when the booking is confirmed. Contact Brightline Travels as soon as possible if you need to cancel or change a journey.
No fixed refund, fee or notice period is stated on this website because those terms have not been supplied. Ask for the cancellation terms that apply to your specific booking before accepting confirmation.
Accessibility
The website uses readable text, keyboard-accessible links and form labels. If you find a website problem, call 01924 654015.
Accessible passenger transport may be available by advance arrangement. Explain wheelchair dimensions, transfer ability, seating, mobility equipment, assistance and access requirements before booking. Availability must be checked and confirmed.
Safeguarding
Brightline Travels welcomes clear safeguarding and supported-passenger requirements before a journey is accepted. Parents, carers, schools and organisations should provide relevant handover, supervision, communication and Passenger Assistant instructions.
This website does not claim that every driver holds a particular check, training certificate or council approval. Any required eligibility, licence, DBS or safeguarding evidence should be checked for the service being arranged.
For an immediate danger, contact the emergency services. For a journey-related concern, call or message Brightline Travels promptly.
Complaints Procedure
To raise a concern, call 01924 654015 or send a WhatsApp message. Include the booking name, journey date, pickup and destination, what happened and the outcome you are seeking.
Keep any booking confirmation and relevant messages. Brightline Travels should review the information and contact you about the next step. Concerns involving another organisation may also need to follow that organisation's procedure.